Products Warranty
WINMAX-SHOWTEC is committed to providing reliable professional stage lighting products and practical after-sales support for dealers, distributors, rental companies, production companies, theatres, and other professional customers.
1. Warranty Period
Unless otherwise agreed in writing, WINMAX-SHOWTEC provides a 12-month limited warranty from the date of purchase to the original purchaser for standard stage lighting products.
The warranty covers defects in materials and workmanship under normal use and operating conditions.
For products with specific warranty periods or special warranty conditions, the applicable terms will be confirmed in the quotation, sales agreement, product documentation, or other written agreement.
2. What the Warranty Covers
The warranty covers manufacturing defects in materials and workmanship that occur during normal operation within the applicable warranty period.
To request warranty service, the customer may be required to provide:
- Proof of purchase
- Product model
- Serial number
- Description of the problem
- Photos or videos showing the issue, where applicable
3. What the Warranty Does Not Cover
The warranty does not cover damage or failure caused by:
- Misuse or abuse
- Incorrect installation or operation
- Operation outside the specified working conditions
- Improper maintenance
- Accidental damage
- Unauthorized modification or repair
- Damage caused during transportation after delivery
- Normal wear and tear
Consumable or wear-and-tear components, such as lamps, fuses, brushes, belts, and other similar parts, are generally not covered unless otherwise agreed.
For specific products such as lasers, foggers, or special-effect equipment, additional warranty conditions may apply.
4. Warranty Service
If you believe a product has a warranty-related issue, please contact WINMAX-SHOWTEC before returning the product.
Our technical team will review the problem and may request photos, videos, testing information, or other details to help determine the cause of the issue.
If a return is required, WINMAX-SHOWTEC will provide the appropriate return instructions and, where applicable, a Return Authorization (RA) number.
Please do not return products without prior authorization.
5. Shipping for Warranty Service
Shipping arrangements for warranty service will be discussed based on the specific case, destination, and confirmed warranty status.
If the issue is confirmed to be covered by the warranty, WINMAX-SHOWTEC will provide the agreed repair or replacement solution.
Shipping responsibilities and any applicable costs will be confirmed with the customer before the product is returned.
6. Products Outside the Warranty
If a product is determined not to be covered by the warranty, WINMAX-SHOWTEC will inform the customer of the recommended repair or replacement solution and any applicable costs before proceeding.
Repair work will normally begin after the customer confirms the repair cost and applicable shipping charges.
7. Repair & Replacement
Depending on the nature of the problem, WINMAX-SHOWTEC may provide one of the following solutions:
- Technical troubleshooting
- Replacement parts
- Repair
- Replacement of defective components
- Replacement of the product or fixture, where appropriate
The specific solution will depend on the nature of the issue, product availability, and warranty conditions.
8. Service Time
Warranty service time depends on the nature of the problem, availability of parts, repair requirements, and shipping arrangements.
For standard warranty repairs, WINMAX-SHOWTEC will make reasonable efforts to complete the repair as quickly as possible.
Customers will be informed if additional time is required for parts, technical evaluation, or other reasons.
9. Packaging for Returns
When a product needs to be returned, please use the original packaging whenever possible and include the following information:
- Return Authorization (RA) number, if provided
- Return address
- Contact name and telephone number
- Proof of purchase
- Product model and serial number
- Description of the problem
- Photos or videos, if requested
Customers should not send additional accessories or items that are not required for the service unless specifically requested by WINMAX-SHOWTEC.
10. Long-Term Product Support
WINMAX-SHOWTEC understands that rental and production companies need to keep their equipment operational.
For selected products, we can provide spare parts and technical support after the warranty period. Spare-parts availability depends on the specific model and component.
For long-term customers, additional technical support and service arrangements can be discussed based on the product and cooperation requirements.
11. Limitation of Liability
To the maximum extent permitted by applicable law, WINMAX-SHOWTEC shall not be responsible for indirect, incidental, or consequential losses arising from the use or inability to use the product, including loss of revenue, property, production time, or other indirect costs.
This warranty gives the original purchaser specific rights, which may vary depending on applicable local laws and the terms of the relevant sales agreement.
12. Warranty Terms for Specific Orders
If a quotation, sales contract, purchase agreement, or other written agreement provides warranty terms that differ from this general warranty policy, the specific written agreement for that order will apply.
For warranty questions or service requests, please contact WINMAX-SHOWTEC with the product model, serial number, purchase information, and a description of the issue.