Frequently Asked Questions
Product & Stage Lighting
1. What types of stage lighting does WINMAX-SHOWTEC offer?
WINMAX-SHOWTEC provides professional stage lighting for rental, production, entertainment, theatre, events, dealers, and distributors. Our product range includes LED moving heads, beam and spot fixtures, LED washes, Aura fixtures, LED profiles, theatre lighting, pixel bars, audience blinders, and IP-rated outdoor fixtures.
2. Which WINMAX fixtures are suitable for rental companies?
We offer a range of fixtures designed for rental and production applications, including moving heads, wash fixtures, profile fixtures, and IP-rated outdoor lighting. If you tell us about your typical events, existing inventory, or the fixture category you are looking to add, we can recommend 2–3 suitable models for evaluation.
3. Do you offer IP65 or IP66 stage lighting?
Yes. WINMAX offers IP-rated moving heads and other outdoor stage lighting designed for outdoor events, festivals, touring productions, and other applications where protection from weather and moisture is important. Available models and specifications vary by product.
4. Do you offer high-CRI lighting fixtures?
Yes. WINMAX offers high-CRI lighting solutions for theatre, corporate events, TV, studio, and production applications where accurate color rendering is important. Our high-CRI product range includes LED profile and other production-oriented fixtures.
5. Can you recommend fixtures based on our existing inventory?
Yes. If you tell us what fixtures you currently use, your typical applications, or the product categories you are looking to add, we can recommend 2–3 suitable WINMAX models for comparison.
We can provide specifications, test videos, pricing, and other information needed for product evaluation before you decide whether to proceed.
Purchasing & MOQ
6. What is the minimum order quantity (MOQ)?
MOQ depends on the product and purchasing arrangement. For standard products, we can discuss flexible quantities based on the model, order value, and customer requirements. Please contact us with the models and quantities you are considering so we can provide the appropriate terms.
7. Can I start with a small quantity?
Yes. We understand that rental companies, production companies, dealers, and distributors may want to evaluate a product before committing to a larger order.
Initial quantities can be discussed based on the product and application. For qualified customers or projects, we can also discuss sample arrangements and future order terms.
8. Can I mix different models in one order?
In many cases, yes. Mixed-model orders can be discussed depending on the products and total order value. If you are evaluating several fixture categories, tell us the models and quantities you need and we can recommend a suitable purchasing arrangement.
9. Do you offer project-based pricing?
Yes. Project requirements can be reviewed individually. Pricing may depend on the product models, quantities, configuration, delivery requirements, and long-term purchasing potential.
10. Do you provide dealer and distributor pricing?
Yes. We work with dealers, distributors, rental companies, production companies, and other professional lighting customers. Pricing and commercial terms can be discussed based on expected quantities, market requirements, and the type of cooperation.
Samples & Product Evaluation
11. Can I test a WINMAX fixture before placing a larger order?
Yes. We understand that professional lighting customers often need to evaluate fixtures before making a larger purchasing decision.
Depending on the product and project, we can discuss sample arrangements and provide specifications, product videos, test information, and other materials to support your evaluation.
12. Can WINMAX test fixtures according to our own requirements?
Yes. If you have your own technical checklist or testing requirements, you can share them with us.
We can review the requirements and, where applicable, arrange testing and provide videos, test results, or other evaluation information before shipment.
13. Can you provide product test videos?
Yes. Product test videos can be provided for selected models. Depending on the customer’s requirements, videos can cover functions, movement, color mixing, effects, zoom, dimming, IP-related testing, or other relevant features.
14. Can sample product costs be credited toward a future order?
For qualified projects, sample arrangements can be discussed individually. Where an agreed minimum quantity is subsequently ordered, WINMAX may discuss crediting the applicable sample product cost toward the future bulk order.
The specific terms should be confirmed before the sample order is placed.
Quality & Reliability
15. How does WINMAX test lighting fixtures before shipment?
WINMAX performs product inspection and functional testing before shipment. Depending on the product, testing may include movement, LED output, color functions, dimming, effects, control functions, display, and other key operating features.
Additional testing requirements can be discussed for specific projects.
16. Can you provide test reports?
Yes. Test information or reports can be provided for selected products and projects where required. If your company has specific acceptance criteria, please share them with us before production so we can review the requirements in advance.
17. How do you handle quality issues?
If a quality issue occurs, please provide the relevant product information, photos or videos, and details of the problem. Our technical team will review the issue and work with the customer to determine the appropriate solution.
Our goal is to provide practical technical support and minimize downtime for professional customers.
18. Do you provide spare parts?
Yes. Spare parts can be supplied for many WINMAX products. We understand that rental and production companies need practical access to replacement parts to keep equipment operational.
Availability depends on the specific model and component.
19. Do you provide technical support after delivery?
Yes. WINMAX provides technical support for our products. We can assist customers with product operation, troubleshooting, configuration, spare parts, and other technical questions related to WINMAX fixtures.
OEM & ODM
20. Does WINMAX provide OEM and ODM services?
Yes. WINMAX supports OEM and ODM cooperation for professional stage lighting customers, dealers, distributors, and brands.
Depending on the project, we can discuss product configuration, appearance, logo, packaging, specifications, and other customization requirements.
21. Can you customize the logo and packaging?
Yes. Logo, labeling, packaging, and other branding requirements can be discussed for qualified OEM projects. Requirements and minimum quantities depend on the specific product and customization level.
22. Can WINMAX develop a custom lighting fixture?
Yes. Custom product development can be discussed based on the required specifications, application, quantity, and project schedule.
If you have an existing fixture specification or a product concept, send us the details and we can review whether it is suitable for development.
23. Can you develop a fixture based on an existing product specification?
We can review existing product specifications and discuss a suitable development approach. Depending on the project, customization may involve optical configuration, LED source, control system, firmware, mechanical structure, appearance, or other technical requirements.
Each project is evaluated individually.
Production & Delivery
24. Where are WINMAX products produced?
WINMAX-SHOWTEC’s production operations are located in Haiyan, Zhejiang, China. Our production operations cover product development, assembly, testing, and quality control for professional stage lighting products.
25. What is the typical production lead time?
For standard products, production lead time is generally around 30–45 days, depending on the model, quantity, production schedule, and customization requirements.
For OEM/ODM or customized projects, the lead time will be confirmed separately based on the project specifications.
26. What shipping methods are available?
We can arrange different shipping solutions depending on the destination, quantity, delivery schedule, and customer requirements. Available options may include sea freight, air freight, courier, and other suitable methods.
For specific projects, we can also discuss DDP shipping where available.
27. Can WINMAX arrange DDP shipping?
DDP shipping can be discussed for suitable destinations and shipments. The available shipping method and final cost depend on the destination, shipment size, product type, and current freight conditions.
Please provide your delivery address and required quantity for a shipping quotation.
Warranty & Long-Term Cooperation
28. What warranty does WINMAX provide?
Warranty terms depend on the product and order agreement. The applicable warranty period and conditions will be confirmed with the quotation or sales agreement.
If a problem occurs, please contact us with the product details and supporting information so we can assist with the next steps.
29. Can WINMAX support long-term purchasing programs?
Yes. We are interested in long-term cooperation with professional dealers, distributors, rental companies, production companies, theatres, and other stage-lighting customers.
For customers with recurring purchasing requirements, we can discuss product selection, pricing, spare parts, technical support, OEM/ODM, and future supply planning.
30. How can I get a product recommendation or quotation?
Send us the product category, application, approximate quantity, and destination you are considering.
If you are not sure which fixture is suitable, simply tell us what you currently use, what type of events or productions you support, and what you are looking to add.
WINMAX can recommend 2–3 relevant models for an initial comparison.
31. How can I contact WINMAX-SHOWTEC?
You can contact our sales team for product recommendations, quotations, samples, OEM/ODM projects, technical questions, and long-term cooperation.
Email: albertzhang@winmax-showtec.com
Website: www.winmax-showtec.com